MYCRS
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We understand that the cost of living increases may be impacting your finances. For more information on how we can help Click here

Cost of living crisis

Cost of Living

Now more than ever our priority is to help you in the best way we can to provide you with the right solution for managing an account that you have with us. We do this by offering:

  • Easy to use customer portal available 24/7 where you can manage your account, inform us of your current circumstances, utilise our budgeting tools or chat (to speak to us you need to log in) with one of our experienced agents during office hours.
  • Payment arrangements are available which are tailored to your current circumstances to ensure they are affordable and sustainable.
  • Information on cost of living support available can be found here
  • We work with a number of free independent debt advice organisations such as Pay Plan & Step Change who can provide support if you are experiencing financial difficulty.

Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Credit Resource Solutions Limited’s relationship with you in relation to this website.

The term "Credit Resource Solutions Limited" or Credit Resource Solutions” or “us” or “we” or “CRS” refers to the owner of the website whose registered office is Second Floor G Mill, Dean Clough, Halifax, HX3 5AX. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Credit Resource Solutions Limited prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • Refund Policy
    CRS reserves the right to administer a fee if a refund is required. This fee will be attributable to our cost of administering and processing the refund and no more.
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Opening Hours

Monday 8:00am - 6:00pm
Tuesday 8:00am - 6:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 6:00pm
Saturday 9:30am - 12:30pm
Sunday Closed

Payment Methods

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© 2025 Credit Resource Solutions Limited

Registered office: Second Floor G Mill, Dean Clough, Halifax, HX3 5AX Registered Number: 04690879, Registered in England and Wales Authorised and regulated by the Financial Conduct Authority, Authorisation Number: 626796

We adhere to complaints in line with the processes outlined by the Financial Ombudsman Service.

Details can be found on their website www.financial-ombudsman.org.uk

Payment Methods

To access payment methods you need to log in. You can do this on the dashboard using your reference number.

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