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We understand that the cost of living increases may be impacting your finances. For more information on how we can help Click here

Cost of living crisis

Cost of Living

Now more than ever our priority is to help you in the best way we can to provide you with the right solution for managing an account that you have with us. We do this by offering:

  • Easy to use customer portal available 24/7 where you can manage your account, inform us of your current circumstances, utilise our budgeting tools or chat (to speak to us you need to log in) with one of our experienced agents during office hours.
  • Payment arrangements are available which are tailored to your current circumstances to ensure they are affordable and sustainable.
  • Information on cost of living support available can be found here
  • We work with a number of free independent debt advice organisations such as Pay Plan & Step Change who can provide support if you are experiencing financial difficulty.

There's help out there!


Our website is a great tool to set up repayment plans (where possible), speak to an agent or leave us a message about your current circumstances. Our agents are trained to help point you in the right direction so try engaging with us first.

Debt advice providers

Do you want to speak to someone impartial? Not a problem - these are all authorised debt advisors that offer their services to consumers for free. Be sure to let us know so we can keep your account up to date.

Government-funded advice and signposting for debt advice. Call 0300 500 5000 or visit www.moneyhelper.org.uk

For debt advice throughout the UK, please call 0800 280 2816 or visit www.payplan.com

If you live in Scotland, phone 0141 5720237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.

If you live in England, Wales or Scotland phone 0808 808 4000 or go to www.nationaldebtline.org for debt advice and information.

Additional Support & Advice

When you're living with a mental health problem, or supporting someone who is, having access to the right information is vital.

Web: www.mind.org.uk
Tel: 0300 123 3393

Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year.

Web: www.samaritans.org
Tel: 116 123

Providing support for those affected by cancer.

Web: www.macmillan.org.uk
Tel: 0808 808 0000

Support for those experiencing domestic abuse.

Web: www.refuge.org.uk
Tel: 0808 200 0247

Support for older customers.

Web: www.ageuk.org.uk
Tel: 0800 678 1602

Support for those experiencing homelessness.

Web: www.shelter.org.uk
Tel: 0808 800 4444

Check what benefits you are entitled to.

Web: www.entitledto.co.uk

Need some help?

Our agents are trained to help point you in the right direction so try engaging with us first.

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Opening Hours

Monday 8:00am - 6:00pm
Tuesday 8:00am - 6:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 6:00pm
Saturday 9:30am - 12:30pm
Sunday Closed

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© 2025 Credit Resource Solutions Limited

Registered office: Second Floor G Mill, Dean Clough, Halifax, HX3 5AX Registered Number: 04690879, Registered in England and Wales Authorised and regulated by the Financial Conduct Authority, Authorisation Number: 626796

We adhere to complaints in line with the processes outlined by the Financial Ombudsman Service.

Details can be found on their website www.financial-ombudsman.org.uk

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To access payment methods you need to log in. You can do this on the dashboard using your reference number.

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