Frequently Asked Questions
Our website and agents are on hand to help get things sorted. Contrary to popular belief, we’re here to help!
We're a debt recovery business – authorised and regulated in the UK by the Financial Conduct Authority and a member of the Credit Services Association. We will be contacting you on behalf of one of our clients.
Whilst all of the above is very formal and can seem daunting our ultimate aim is to arrange an appropriate payment plan with you to satisfy any overdue amounts owed to our client. We therefore want you to engage with us to get things sorted as easily and as quickly as possible.
We work on behalf of many different businesses in the UK helping to resolve outstanding balances. For more information login to your account using your reference number (provided in all correspondence) and head to the account page.
Contrary to popular belief we're here to help!
If there’s something you’re not sure about, login to your account and click more info. If you still have unanswered questions, get in touch.
Our purpose is to help get you out of debt. Easily. Quickly. Affordably.
Now more than ever our priority is to help you in the best way we can to provide you with the right solution for managing an account that you have with us.
Therefore, we want to make the following clear to you:
We will tailor solutions to your situation
Please engage with us, we will help you in a way that best suits your personal circumstances.
Flexibility to existing plans
If you have a plan with us and COVID has impacted your income (positively or negatively) we are able to make changes that suit your circumstances.
Putting you in contact with the right partners if needed
We can point you in the right direction if you need specialist advice on subjects from debt advice, to help with welfare and employment.
We’re here to help (and open!) We have worked extremely hard to ensure that our support team remains open for business and on-hand to answer any queries that you may have. It’s pretty much business as usual, so use our website or call us if you need help, there will be someone on hand to speak to you.
Your reference number will be visible on all contact we issue including Email, Letter & SMS.
SMS
Your reference number will be located at the end of every SMS we send you.
Your reference number will be located at the top of every email we send you.
Letter
Your reference number will be located at the top of every letter we send you.
We make checks to ensure that the data we hold about customers is as up-to-date as possible.
However, we understand that sometimes people move or telephone numbers get recycled. If this is the case get in touch so that we can investigate further.
If someone else is looking after your finances, it’s vital that you let us know so that we can contact the correct people. You can get in touch with us here.
Our website is a great tool to set up repayment plans (where possible), speak to an agent or leave us a message about your current circumstances. Our agents are trained to help point you in the right direction, so try engaging with us first.
Do you want to speak to someone impartial? Not a problem - these are all authorised debt advisors that offer their services to consumers for free.
Be sure to let us know so we can keep your account up to date.Tully
Tully is the UK’s first completely digital debt adviser. Go online, share your statements, build your budget and get free, confidential and personalised debt advice https://www.tully.co.uk/
Money Advice Service
Government-funded advice and signposting for debt advice. Call 0300 500 5000 or visit www.moneyadviceservice.org.uk
PayPlan
For debt advice throughout the UK, please call 0800 280 2816 or visit www.payplan.com
Money Advice Scotland
If you live in Scotland, phone 0141 5720237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.
National Debtline
If you live in England, Wales or Scotland phone 0808 808 4000 or go to www.nationaldebtline.co.uk for debt advice and information.
Our agents are here to help and can be contactable through the website (via chat) or over the phone.
Also, take a look at our support section. If you’re with a debt management agency or intend on using one of the contacts below, please let us know so that we can update your account accordingly.
