Frequently Asked Questions

We're a debt recovery business – authorised and regulated in the UK by the Financial Conduct Authority and a member of the Credit Services Association. We will be contacting you on behalf of one of our clients.

Whilst all of the above is very formal and can seem daunting our ultimate aim is to arrange an appropriate payment plan with you to satisfy any overdue amounts owed to our client. We therefore want you to engage with us to get things sorted as easily and as quickly as possible.

We work on behalf of many different businesses in the UK helping to resolve outstanding balances. For more information login to your account using your reference number (provided in all correspondence) and head to the account page.

We're here to help!

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You can make a payment online through our secured payment portal. Just login to your account and select the 'Clear my account' option.

All online card payments are secured by Sage Pay - an industry leading payment merchant.

We also accept Apple Pay and Google Pay.

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If there’s something you’re not sure about, login to your account and click more info. If you still have unanswered questions, get in touch.

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We will be contacting you on behalf of one of our clients.

We work on behalf of many different businesses in the UK, helping to resolve outstanding balances. For more information login to your account using your reference number (provided in all correspondence) and head to the account page.

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Your reference number will be visible on all contact we issue including Email, Letter & SMS.

SMS

Your reference number will be located at the end of every SMS we send you.

Email

Your reference number will be located at the top of every email we send you.

Letter

Your reference number will be located at the top of every letter we send you.

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We make checks to ensure that the data we hold about customers is as up-to-date as possible.

However, we understand that sometimes people move or telephone numbers get recycled. If this is the case get in touch so that we can investigate further.

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If someone else is looking after your finances, it’s vital that you let us know so that we can contact the correct people. You can get in touch with us here.

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Try logging on to the website first – we’ve made it as easy as possible to action your account and it’s available 24/7.

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Contact centre opening hours:

Contact centre telephone number: 01422 324510.

Our website is a great tool to set up repayment plans (where possible), speak to an agent or leave us a message about your current circumstances. Our agents are trained to help point you in the right direction, so try engaging with us first.

Do you want to speak to someone impartial? Not a problem - these are all authorised debt advisors that offer their services to consumers for free.

Be sure to let us know so we can keep your account up to date.

MoneyHelper

Government-funded advice and signposting for debt advice. Call 0300 500 5000 or visit www.moneyhelper.org.uk

Payplan

For debt advice throughout the UK, please call 0800 280 2816 or visit or visit www.payplan.com

Money Advice Scotland

If you live in Scotland, phone 0141 5720237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.

National Debtline

If you live in England, Wales or Scotland phone 0808 808 4000 or go to www.nationaldebtline.co.uk for debt advice and information.

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Our agents are here to help and can be contactable through the website (via chat) or over the phone.

Also, take a look at our support section. If you’re with a debt management agency or intend on using one of the contacts below, please let us know so that we can update your account accordingly.

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You can contact us via this website, using email or live chat. Alternatively you can contact our contact centre using the details below:

Contact centre opening hours:

Contact centre telephone number: 01422 324510.