Now more than ever our priority is to help you in the best way we can to provide you with the right solution for managing an account that you have with us. We do this by offering:
This privacy policy sets out how Credit Resource Solutions Limited uses and protects any information that you give Credit Resource Solutions Limited.
Credit Resource Solutions Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy notice.
Credit Resource Solutions Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2022.
How we use Information we hold about you
This policy applies to information we hold about you. In this policy, 'we', 'us', and 'our' mean Credit Resource Solutions Limited, registered number 04690879, registered office Second Floor G Mill, Dean Clough, Halifax, HX3 5AX. Credit Resource Solutions Limited is authorised and regulated by the Financial Conduct Authority, FCA Reference Number: 626796 'You' means the person the information relates to.
Credit Resource Solutions Limited is a Data Processor for our Clients who are the Data Controllers. In some cases, the original creditor may legally sell/assign your debt to Credit Resource Solutions Limited, in such cases you will receive a Notice of Assignment explaining the transfer of the creditor rights and responsibilities moving forward. Credit Resource Solutions will act as a Data Controller in such cases.
This policy applies to information held about current and potential future customers, clients and suppliers. By 'Information' we mean personal and financial information about you we collect, use and store.
Our contact details
Name: Credit Resource Solutions Limited
Address: Second Floor, G Mill, Dean Clough HX3 5AX
Phone Number: 01422 324510
E-mail: [email protected]
What type of information we have
We currently collect and process the following information: Personal identifiers, including:
There may be instances where we collect special category or sensitive data as defined under UK Data Protection Law. We will ensure explicit consent is provided from you before we process this information.
You have the right to withdraw your consent for us to process this information at any time. Possible categories of sensitive/special category data include:
Physical and Mental Health Information
How we get the information and why we have it
Information we obtain from our Clients in order to fulfil our service as a debt collection service:
Information about your account including:
Information you give us
The personal information we process is provided to us directly by our clients for one of the following reasons:
Any queries relating to your personal credit file should be raised directly with the relevant Credit Reference Agency:
CRS ensure personal data is processed fairly, lawfully and in a transparent manner. Under the UK Data Protection Law the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting:
The Compliance Department
Second Floor, G Mill,
Dean Clough
Halifax
HX3 5AX
Tel: 01422 324510
Email: [email protected]
Who we share your personal information with
In order for us to fulfil our business services we maybe required to share your personal information with organisations external to CRS. Such as:
How long will we keep your information?
We will keep your information for as long as is needed for the purposes set out above or as required by any laws that apply. We will keep your information for no longer than 7 years from the date your information is passed to CRS. The reason for retaining your information for this length of time is to:
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you believe that any information we are holding is incorrect or incomplete, please contact us as soon as possible, using the contact details above. We will promptly correct any information found to be incorrect.
Security
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information.
Credit Resource Solutions Limited are ISO27001 certified which is an international management standard that provides a proven framework for managing information security.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at if you wish to make a request.
The Compliance Department
Second Floor, G Mill,
Dean Clough
Halifax
HX3 5AX
Tel: 01422 324510
Email: [email protected]
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Monday | 8:00am - 6:00pm |
Tuesday | 8:00am - 6:00pm |
Wednesday | 8:00am - 6:00pm |
Thursday | 8:00am - 6:00pm |
Friday | 8:00am - 6:00pm |
Saturday | 9:30am - 12:30pm |
Sunday | Closed |
© 2024 Credit Resource Solutions Limited
Registered office: Second Floor G Mill, Dean Clough, Halifax, HX3 5AX Registered Number: 04690879, Registered in England and Wales Authorised and regulated by the Financial Conduct Authority, Authorisation Number: 626796
We adhere to complaints in line with the processes outlined by the Financial Ombudsman Service.
Details can be found on their website www.financial-ombudsman.org.uk
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